After-Hours Emergencies
Burst pipes, sewer backups and no-hot-water calls land at night and on weekends, and they are your highest-value jobs. Your receptionist answers, confirms it is an emergency, and live-transfers it to whoever is on call.
For Plumbing Companies: An AI receptionist built and run for you
The AI Receptionist for Plumbers That Answers, Books and Dispatches Every Call. 24/7.
Stop losing jobs to voicemail, paying an answering service to take messages, and calling back customers who already booked someone else. It quotes your prices, books the job, and dispatches emergencies, even at 2 AM.
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
- Answers 24/7/365
- Live transfer to on-call
- Keep your number
The Problem
Every Missed Call Is a Job Your Competitor Just Booked.
When a basement starts flooding at 11 PM, the homeowner doesn't leave a voicemail. They call the next plumber on Google, and the next, until someone picks up. Whoever answers first gets the job.
Plumbers don't miss calls because they don't care. They miss them because the people who'd answer are under a sink, on a ladder, or asleep. Here's where those calls go:
Hands Full on a Job
Your techs can't answer with a wrench in their hands, and the office can't answer while it's already on another line. Calls you can't get to forward to your receptionist after the number of rings you choose. You still ring first.
Two Calls at Once
On a busy morning one person can take one call. Everyone else hears a busy signal or a voicemail box and moves on. Your receptionist answers 10 or more callers at the same time, so nobody waits on hold.
Slow Callbacks
A message checked at 8 AM is a job lost at 8 PM. By the time you call back, they've already booked someone else. Routine jobs get booked on the first call, and you get a text summary of every call the moment it ends.
Most plumbers plug one of these holes, usually with an answering service that takes a message. Your AI receptionist covers all four, on every call, every day.
It answers like your best office manager on their best day: knows your services, your prices and your service area, and knows the difference between a dripping faucet and a flooded basement.
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
- Answers 24/7
- Emergency Triage
- Books Jobs
- Live Transfer
- Text Summaries
- Spanish Available
- Knows Your Prices
- Missed-Call Text Back
- Call Recordings
Meet Your AI Receptionist. Built, Trained and Run by ScaleKit.
This isn't an app you set up yourself. We build your receptionist around how your business actually takes calls: your services, your prices, your service area, and your rules for what counts as an emergency. Then we keep it tuned as your business changes.
Starts at $199/month. Live in days, not months.
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
Sample Calls
See How It Handles Plumbing Calls.
The same receptionist handles an emergency, a booking and a price question, and does something different with each one.
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
How It Works
Live in Days. Your Team Still Answers First. We Do the Build.
- 1
Map Your Calls on a Strategy Call
We learn how your business takes calls today: your services, prices, service area, hours, and what counts as an emergency after hours.
Free, 20 minutes - 2
We Build and Train Your Receptionist
We write the call flow, train it on your info, connect your calendar and field service software, and test it on real plumbing scenarios before it takes a single call.
We do it - 3
Forward Your Missed Calls and Go Live
Keep the number on your trucks. Your phone rings first, and anything you miss forwards to your receptionist. Nights and weekends can go straight to it.
Keep your number
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
Receptionist Tiers
Choose How Much Your Receptionist Handles.
Start with answering and grow into booking, dispatch and custom workflows. Every tier is built custom to your business. After it goes live, we keep training it on your real calls, so it continually improves.
- Tier 1
Answer & Capture
Never send another caller to voicemail.
- Answers every call, day or night
- Asks the right questions and captures the job details
- Texts you a summary the moment the call ends
- Texts back anyone who hangs up
- Tier 2
Answer & Book
Turns calls into booked jobs on its own.
- Everything in Answer & Capture
- Books jobs straight into your calendar
- Answers price, hours and service-area questions from your info
- Sends confirmations and reminders to cut no-shows
- Tier 3
Book & Dispatch
Runs your front desk and your on-call board.
- Everything in Answer & Book
- Sorts emergencies from routine calls using your rules
- Live-transfers emergencies to your on-call tech
- Creates the job in ServiceTitan, Jobber, Housecall Pro or FieldEdge
- Tier 4
Custom Build
Anything your business needs, built to order.
- Connects to any tool with an API
- Bilingual English and Spanish answering
- Outbound calls: estimate follow-ups, maintenance reminders, service plan renewals
- Multi-location and multi-number routing
Compare Your Options
More Booked Jobs. Lower Cost. No Hiring.
| Feature | Voicemail Free, but costs you jobs | Answering Service Takes a message | Hire a Receptionist Great, during business hours | ScaleKit AI Receptionist Answers, books and dispatches |
|---|---|---|---|---|
| Hours covered | None | 24/7 | Business hours | 24/7/365 |
| Books the job on the call | No | Rarely | Yes | Yes |
| Emergencies to on-call | No | Sometimes | During hours | Yes, on your rules |
| Calls at the same time | None | Varies | One | 10+ at once |
| Knows your prices | No | Script only | Once trained | Yes |
| Speaks Spanish | No | Sometimes | If you hire for it | Available |
| Updates your software | No | Rarely | By hand | Automatically |
| Cost | Lost jobs | Per-minute fees | A full-time salary | From $199/mo |
ScaleKit AI Receptionist
Answers, books and dispatches
- Hours covered
- 24/7/365
- Books the job on the call
- Yes
- Emergencies to on-call
- Yes, on your rules
- Calls at the same time
- 10+ at once
- Knows your prices
- Yes
- Speaks Spanish
- Available
- Updates your software
- Automatically
- Cost
- From $199/mo
Voicemail
Free, but costs you jobs
- Hours covered
- None
- Books the job on the call
- No
- Emergencies to on-call
- No
- Calls at the same time
- None
- Knows your prices
- No
- Speaks Spanish
- No
- Updates your software
- No
- Cost
- Lost jobs
Answering Service
Takes a message
- Hours covered
- 24/7
- Books the job on the call
- Rarely
- Emergencies to on-call
- Sometimes
- Calls at the same time
- Varies
- Knows your prices
- Script only
- Speaks Spanish
- Sometimes
- Updates your software
- Rarely
- Cost
- Per-minute fees
Hire a Receptionist
Great, during business hours
- Hours covered
- Business hours
- Books the job on the call
- Yes
- Emergencies to on-call
- During hours
- Calls at the same time
- One
- Knows your prices
- Once trained
- Speaks Spanish
- If you hire for it
- Updates your software
- By hand
- Cost
- A full-time salary
You're not buying a phone tree. You're adding a receptionist who never clocks out.
Book Your Free Strategy Call
Free strategy call · We build it for you · Keep your number
Connects to the tools you already run
- ServiceTitan
- Jobber
- Housecall Pro
- FieldEdge
- GoHighLevel
- Google Calendar
- Outlook
Plus any other tool with an API. Jobs, contacts and call notes land where your team already works.
Questions
Questions Owners Ask Before They Book
Don't see yours? Ask us on your free strategy call.
Will callers know they are talking to an AI?
It speaks naturally, answers from your real services and prices instead of a phone menu, and gets most callers an answer and a time slot in about a minute. If a caller asks for a person, it transfers them to your team.
Can it handle real plumbing emergencies?
Yes. You decide what counts as an emergency, like active leaks, sewer backups or no water. Those calls get live-transferred to your on-call tech with the address and problem already captured. Routine calls get booked.
Do I have to change my phone number?
No. You keep your number. There are multiple custom solutions that we have for our clients. Calls can immediately forward to your AI Receptionist. Your phone can ring first and then forward. You can send nights and weekends straight to it. We work around how you work.
Will it replace my office staff?
It frees your staff up so they don't have to worry about answering or missing calls. A lot of our clients have taken the staff who were tied up on the phones and moved them to sales, business development, collections and other revenue-generating and growth responsibilities.
How much does an AI receptionist for plumbers cost?
Plans start at $199/month, plus a one-time custom build-out. The build-out depends on what you need it to do, like booking, dispatch or software connections, and we scope it with you on a free strategy call.
Does it work with ServiceTitan, Jobber or Housecall Pro?
Yes. It connects to ServiceTitan, Jobber, Housecall Pro, FieldEdge, GoHighLevel, Google Calendar and Outlook, plus any other tool that has an API.
Can it answer calls in Spanish?
Yes. Spanish and other languages are available as an upgrade.
Which calls should a person still handle?
Upset customers, large estimates you want to negotiate in person, and anyone who asks for a human. Those calls transfer to your team, and every call is recorded and transcribed so you can see exactly what was said.
How long does it take to go live?
Most builds are live within days of your strategy call. We handle the setup, training and testing. Your part is the strategy call and turning on call forwarding.
Get Started
Book Your Free Strategy Call
Tell us about your business, then pick a time. We'll map your calls and show you exactly what your receptionist would handle. 20 minutes, free.
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Your Info
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